Events FAQs
Where is St Mary's Cathedral?
Our Address is:
St Mary's Cathedral, Dalby Way, Coulby Newham, Middlesbrough, TS8 0TW
What Three Words: ///rifled.reclined.melons
My Question is About a Candlelight Performance
This page gives general information about St Mary's Cathedral.
Candlelight Performances are curated by 'fever' - for all queries about these performances: www.feverup.com
Does the Cathedral Have a Car Park?
There is no dedicated car park at the cathedral. However, shared and free car parking is available in the Parkway Centre car park less than 50 yards away.
Is there Blue Badge Parking at the Cathedral?
There is no parking at the Cathedral. Parking for Blue Badge holders is close to the Cathedral, and we operate a 'drop-off and go' policy for large events.
Please call in advance to discuss your requirements. The Parkway Centre car park is less than 1 min walk away.
What are the Instructions for Drop-offs?
Approach the Cathedral.
One of our stewards will direct you around the access loop to the front door of the building.
Drop off your passengers.
Remove the car to the Parkway Centre car park.
What are the Public Transport Links?
Train
The nearest train station is Middlesbrough, which links to the East Coast Main Line at Darlington. From Middlesbrough Train station you will need a bus or a taxi to reach the Cathedral.
Bus
The Number 12 bus from Middlesbrough bus station stops on Dalby Way, close to the Cathedral.
Taxi
Royal Cars: 01642 666666
Boro Taxis: 01642 222222
Is the Cathedral Accessible to Those with Additional Needs?
The public areas of the Cathedral enjoy complete step-free access.
There is an accessible toilet facility at the back of the Cathedral. This is a separate, accessible, private and unisex facility.
There are seating options for wheelchair users. These will need to be requested at the time of booking.
Please also speak to our team, prior to booking, if you intend to visit with a motorised mobility wheelchair/scooter.
The Cathedral has a T Loop system.
Assistance dogs are welcome.
For help booking accessible seats, please call 01642 597750 (Tuesday - Friday 10am - 3pm) to discuss personal requirements.
We will always do all we can to help you feel welcome and secure.
*All Candlelight performance accessibility enquiries: www.feverup.com
I've Bought a Ticket. Can I Choose My Own Seat?
It depends on the performance.
Some events are free seating, operating on a first-come, first-served basis.
Most events are seated in zones. This will be displayed on your ticket.
Some events will allocate a block, row and seat number. This will be displayed on your ticket.
How Quickly Will I Get My Tickets?
The short answer is - it depends! Let us explain.
Candlelight Performance tickets are issued exclusively at www.feverup.com St Mary's Cathedral Team cannot help you with ticket queries for these shows.
Other ticketed events organised by St Mary's Cathedral work in one of two ways.
We use an automated online third-party ticketing solution. Tickets are issued immediately and cannot be changed or exchanged.
We occasionally issue tickets directly from the Cathedral Office. This takes a little longer than online booking and keeps booking fees to a minimum.
Tickets are issued on a first-come, first-served basis. Please ensure you are ordering the correct number of tickets.
Later additions may not be possible or may not be seated together.
What Payment Methods Can I Use?
We accept the following debit/credit cards: Visa, Visa Debit, Visa Electron, Mastercard, Switch/Maestro, Delta.
We also accept ApplePay and GooglePay.
For ticket sales, we send payment links via email.
We cannot accept card payments over the phone.
What is the Cathedral Seating Like?
The Cathedral has bench seating in an amphitheatre configuration.
Should I Bring a Cushion?
The seating is quite comfortable and is well used for Church services.
Some people may benefit from using a cushion.
Simple cushions are available to hire for most performances.
Are Cushions Available for Hire?
Yes. And at a very reasonable cost!
Can I Bring My Own Food and Drink?
No. A wide selection of cold alcoholic and non-alcoholic drinks, hot drinks, bar snacks and confectionery are available for purchase.
What Happens if I am Late?
We recommend arriving at least 15 minutes before the start time printed on your ticket.
However, if you are late, we may have to ask you to wait for a suitable break before we can allow you to take your seats – occasionally, this can mean waiting until the interval.
The admission of latecomers is solely at the discretion of the Event Manager or Cathedral Team.
Is There Always an Interval?
No. Some recitals and all Candlelight performances play continuously from beginning to end.
Most other shows have an interval, which lasts for around 20 minutes.
You can remain in your seat or visit the Cathedral’s bar during this time.
Can I Take Photos and Record Video?
We love our visitors to share their experiences.
However, due to copyright and safety issues, the use of photographic, sound recording and mobile communications equipment is not permitted during performances in the Cathedral.
There are occasions when this is possible. So that you know, an announcement will be made at such times.
How Do I Find Out About Other Events?
Simple! All you have to do is sign up for our Events Newsletter.
We promise not to send many emails and let you know as soon as we announce a new show.
To sign up: Click Here
I May Have Lost Something in the Cathedral. What Can I Do?
If you have lost a belonging during your visit, please report it to a member of the Cathedral Team.
If you discover you have lost something after leaving the Cathedral, don't hesitate to get in touch with us at 01642 597750. We will do our utmost to help you.
Please be aware that St Mary's Cathedral can accept no responsibility for the loss, theft or damage to customer belongings.
I know the Cathedral is a Sacred Space. What else do I need to know?
The cathedral is a working Catholic Church.
It is the home of a parish community that uses the building for daily prayer and worship.
For Catholics, the presence of the Blessed Sacrament, the Body of Christ, is very important in every Church.
Ahead of every performance, the Blessed Sacrament is moved to a safe place.
We ask guests to be mindful that they are in a special place as they enjoy their visit.